Last updated: February 2026

 

This Privacy Policy describes how Authentic Vocals (“Authentic Vocals,” “we,” “our,” or “us”) collects, uses, and shares information when you use our website authentic-vocals.com (the “Site”) and related online services (the “Services”).

Authentic Vocals is operated by Fitness Providers LLC (Voice 360) from Palm Beach County, Florida, USA.

By using the Site or submitting information through our forms, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in three main ways: information you provide directly, information collected automatically, and information we may receive from third parties.

1.1 Information You Provide to Us

You may provide information when you:

• Fill out a contact or lesson request form
• Register for lessons through our Student Portal (powered by My Music Staff)
• Communicate with us by email or other channels

This can include:

• Contact details – name, email address, phone number (if provided), and location/time zone
• Student details – student’s name, age, experience level, and goals for lessons
• Scheduling details – preferred days/times for lessons, time zone, and availability
• Program details – whether you use a homeschool, ESA, or school-choice program, and which state/program you’re in
• Messages and communications – any information you choose to include in free-text fields or email messages
• Account details (via Student Portal) – such as billing details and information needed to manage your account through our studio management system

You can choose not to provide certain information, but this may affect our ability to respond to your inquiry or schedule lessons.

1.2 Information Collected Automatically

When you use the Site, we and our service providers may automatically collect certain information about how you access and interact with it, such as:

• Device and browser information – IP address, browser type, operating system, device identifiers
• Usage data – pages visited, links clicked, time and date of visits, and navigation paths
• Cookies and similar technologies – small text files stored on your device that help us remember your preferences and understand how the Site is used

We primarily use this information to operate, maintain, and improve the Site, and to understand general visitor interest and trends.

1.3 Information from Third Parties

We may receive information about you from:

• Studio management tools – such as My Music Staff, if you register an account or schedule lessons
• Payment platforms or ESA / school-choice systems – if you pay through third-party platforms or state-approved portals
• Social media and directories – if you connect with us or follow links from third-party platforms

The information we receive depends on the privacy settings and policies of those third-party services.

2. How We Use Your Information

2.1 Providing Lessons and Managing the Studio

We use your information to:

• Schedule, reschedule, and manage voice and trumpet lessons
• Manage your Student Portal account (through My Music Staff)
• Communicate about lesson goals, practice, progress, and studio updates

2.2 Responding to Inquiries

We use your information to:

• Answer questions you send via forms or email
• Help you decide which lesson type and length is the best fit
• Provide information about availability, rates, or policies

2.3 Billing and Administration

We use your information to:

• Handle invoices and payments, including through My Music Staff and approved ESA / school-choice platforms
• Maintain internal records for accounting and administrative purposes

2.4 Improving the Site and Services

We use your information to:

• Understand how visitors use the Site
• Improve the design, content, and functionality of our online materials
• Evaluate and enhance our Services, policies, and communication

2.5 Limited Marketing and Communication

We may send occasional updates about lesson openings, studio news, or helpful resources.

You can opt out of non-essential marketing emails at any time by following unsubscribe instructions (if provided) or contacting us.

2.6 Legal and Safety Purposes

We may use or disclose information as needed to:

• Enforce our studio policies and terms
• Protect the rights, privacy, safety, or property of students, families, and the studio
• Comply with legal obligations, court orders, or lawful requests from authorities

3. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Remember your cookie preferences
• Understand how visitors use the Site
• Help ensure security and basic functionality

You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that some parts of the Site may not function properly if you disable cookies.

If we use tools such as Google Analytics, those services may collect information in accordance with their own privacy policies.

4. How We Share Your Information

We do not sell your personal information. We may share information in the limited circumstances described below.

4.1 Service Providers

We may share information with trusted third-party service providers who help us operate the Site and manage the studio, such as:

• Website hosting and security
• Studio management and scheduling (e.g., My Music Staff)
• Email and communication tools
• Analytics and performance tools

These providers are permitted to use your information only as necessary to perform services on our behalf and are expected to protect it appropriately.

4.2 Payments & ESA / School-Choice Programs

If you use an Education Savings Account (ESA) or other school-choice program:

• We may share limited information with the relevant program/platform as needed to verify enrollment, request payment, or document services provided.
• We may receive information from those programs regarding approvals, denials, or payments.

If you pay through third-party processors or platforms, you will provide payment information directly to those services. We do not store full payment card details on our own systems.

4.3 Legal Requirements and Safety

We may disclose information if we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to valid requests from law enforcement or governmental authorities
• Protect the rights, property, or safety of students, families, or the studio

4.4 Business Changes

If Authentic Vocals or related operations are reorganized, transferred, or integrated under another entity within Fitness Providers LLC or Voice 360, your information may be transferred as part of that process. We will take reasonable steps to ensure continued protection of your information.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide lessons and manage your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

When information is no longer needed, we may delete it or anonymize it so that it can no longer be linked to an identifiable individual.

6. Data Security

We take reasonable technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or disclosure. These may include:

• SSL encryption for the Site where appropriate
• Password-protected accounts and access controls
• Working with reputable service providers that implement their own security safeguards

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Children’s Privacy

We serve children and teens through lessons, but we primarily collect information from parents or legal guardians, not directly from children under 13.

We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us personal information without your permission, please contact us and we will take appropriate steps to remove that information.

8. Your Choices & Rights

Depending on your location and applicable law, you may have rights related to your personal information, such as:

• The right to access information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of certain information, subject to legal and operational requirements
• The right to opt out of non-essential marketing communications

To exercise any of these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding to certain requests.

9. Third-Party Links

The Site may contain links to third-party websites or services, such as:

• Social media platforms
• ESA or school-choice program portals
• Payment or studio management tools

We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. International Visitors

Authentic Vocals is based in Palm Beach County, Florida, USA. If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located.

By using the Site and providing information, you acknowledge that your information may be transferred to and processed in countries with different data protection laws than your own.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page.

If we make material changes, we may provide additional notice (for example, by posting a notice on the Site). We encourage you to review this Privacy Policy periodically.

12. Governing Law

This Privacy Policy, and any disputes relating to it or to our handling of personal information, will be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles.

Any disputes arising out of or relating to this Privacy Policy or the Site will be subject to the jurisdiction of the state and federal courts located in Palm Beach County, Florida, as further described in our Terms of Use.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Authentic Vocals Palm Beach County, Florida, USA Email: Alexandra@Authentic-Vocals.com